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Surveillance Data Protection Statement

At Piranha Security Group, we are committed to upholding the right to privacy and ensuring the lawful and secure processing of personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This page outlines how we collect, use, store, and protect personal information in the course of our operations as a security service provider.

At Piranha Security Group, the privacy, safety, and dignity of individuals under surveillance are paramount. This Surveillance Data Protection Statement outlines how we collect, transmit, store, and protect video and audio data gathered through surveillance systems in compliance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

1. Purpose of Surveillance

We deploy surveillance systems for the following lawful and specific purposes:

  • Protecting people, property, and assets

  • Preventing, detecting, and investigating crime or security incidents

  • Monitoring restricted or sensitive areas

  • Supporting incident response and operational oversight

2. Areas Under Surveillance

Surveillance may occur in:

  • Commercial and industrial properties

  • Entrances, exits, and access-controlled areas

  • Public-facing areas of facilities where safety concerns exist

We do not conduct surveillance in areas where there is a reasonable expectation of privacy, such as restrooms or private offices.

Clear signage is placed in all areas under surveillance, in compliance with POPIA requirements.

3. Type of Data Collected

The data collected may include:

  • Video footage of individuals and vehicles

  • Time and date stamps

  • Audio recordings (where applicable and legally permitted)

  • Biometric access data linked to surveillance zones (e.g. facial recognition, where used)

4. How Surveillance Data Is Transmitted

To ensure the confidentiality and integrity of surveillance data:

  • Footage is transmitted over secure, encrypted networks

  • Remote access is restricted to authorised personnel using multi-factor authentication

  • Data transmission logs and audit trails are maintained for accountability

5. Storage and Retention

Surveillance data is stored on secure servers or encrypted cloud platforms with the following safeguards:

  • Access is limited to authorised personnel with role-based controls

  • Data is stored for a limited retention period, typically 90 Days. unless required for an active investigation or legal obligation

  • After the retention period, footage is securely deleted or overwritten using industry-standard data destruction methods

6. Access and Disclosure

Surveillance data will only be accessed or shared when:

  • It is required for investigating a security or disciplinary incident

  • Requested by law enforcement or authorised agencies with the appropriate legal process

  • Mandated by a legal or contractual obligation

  • Consent is obtained from the data subject (where applicable)

All access is logged and monitored.

7. Data Protection Measures

We implement the following measures to secure surveillance data:

  • End-to-end encryption (at rest and in transit)

  • Intrusion detection systems and regular vulnerability scans

  • Secure physical infrastructure (e.g. locked server rooms, backup power)

  • Routine audits and staff training on data handling and confidentiality

  • Compliance with POPIA’s principles of minimality, purpose limitation, and data subject participation

8. Your Rights

Under POPIA, individuals have the right to:

  • Request access to footage where they appear, subject to verification and legal limitations

  • Request the correction or deletion of personal information in footage, where applicable

  • Lodge a complaint with the Information Regulator of South Africa

All requests must be submitted in writing and may require proof of identity and a valid reason.

9. Contact for Surveillance Data Queries

If you have any questions or requests regarding surveillance data collected or processed by Piranha Security Group, please contact:
Piranha Security Group
Email: howzit@piranhaholdings.co.za
Phone: 066 4017 409

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